IT Helpdesk Specialist

Our Company

BioTuring is an innovative bioinformatics company that develops algorithms, and agentic AI software to serve scientists from hundreds of pharmaceutical companies and leading research institutions, enabling discoveries about human diseases.

Role Description

This role maintains the company’s network, IT assets, and platform access while providing technical support to ensure smooth daily operations for all staff.

Key responsibilities

• Manage company office network, including internet, wifi access points, routers, switches, and user connectivity.
• Manage IT assets, meeting room facilities, and device provisioning for end users.
• Support end users for any issues regarding their computers, resources access, and network connectivity.
• Manage, provision, and grant access to resources for end users: company emails, chats, source code management (GitHub), and other platforms.
• Support user onboarding/offboarding, account permissions, password resets, device setup. 
• Collaborate with HR and Finance for IT inventory management and budget tracking.
• Maintain vendor contacts for IT equipment and related devices.

Requirements

• Bachelor’s degree in Computer science, Information Technology, or a related field.
• 2+ years of experience in a company with more than 50 employees.
• Familiarity with computer hardware and software. 
• Advanced office equipment troubleshooting is a plus.
• Detail-oriented, honest, responsive and a team player.

We Offer

• Competitive salary and benefits package.
• A worldwide collaborative and supportive work environment.
• A chance to learn and grow your career in bioinformatics.

*At BioTuring, we emphasize building a high-performing team and company culture. 
*Due to the high volume of applications, we regret that we are unable to respond to all inquiries. Only shortlisted candidates will be contacted. Thank you for your understanding.